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ASK AWAY

FREQUENTLY ASKED QUESTIONS

Got questions? We’re here to help. Here are answers to some common questions.

Promotion Period: Our Open Day Offer, which started on Saturday, 25 May 2024, has been extended for a limited time. Norths Fitness reserves the right to end the promotion at any time.

Promotion Details: The minimum term (commitment period) is now halved to 6 months. Free cancellation is permitted after the 6 month commitment period, provided no freeze time has been added during membership. If freeze time has been added, the commitment period will be extended by the duration of the freeze. Memberships will remain active unless a cancellation request has been submitted and confirmed.

Eligibility: This offer is available to new members signing up for any 12 Month direct debit membership at Norths Fitness, including Commit To Get Fit and Family memberships.

Contact Information: For all enquiries related to this promotion, please email fitness@norths.com.au.

  1. Eligibility:
    • Only one entry per person.
    • Raffle draw is open to anyone aged 18 and over.
  2. Entry Period:
    • Entries are accepted only between 8am and 12pm on 25/05/2024.
  3. Prize Details:
    • Five winners will be selected, each receiving one of the following prizes:
      • Elite Supplements Bundle valued over $150
      • $100 Norths Fitness services voucher
      • One month membership at Norths Fitness
      • One month membership at Norths Fitness
      • One month membership at Norths Fitness
    • The $100 services voucher can be used for the following services only:
      • Body Composition Scan
      • Comprehensive Health Assessment
      • Squash Bookings
      • Towel Hire
      • Visit Pass for a friend
  4. Winner Selection and Announcement:
    • Competition winners will be drawn on 27/05/2024.
    • Winners will be announced on 29/05/2024.
  5. Mailing List:
    • By entering the raffle, you agree to be added to the Norths Fitness mailing list.

Good luck!

To participate in the N Zone Challenge, all entrants must:

  • Hold a current membership with Norths Fitness.
  • Reserve N Zone classes through the Client Portal.
  • Attend N Zone classes and have their attendance marked on the leaderboard.

Prizes:

The top three participants who successfully complete the highest number of N Zone classes will be awarded the following prizes:

1st Prize: $150 Gift Voucher
2nd Prize: $100 Gift Voucher
3rd Prize: Body Composition Scan

Usage of Gift Vouchers:

Winners can redeem their gift vouchers for the following services at Norths Fitness:

  • Body Composition Scan
  • Comprehensive Health Assessment
  • Squash Bookings
  • Towel Hire
  • Visit Pass for a friend

Exclusions:

Please be aware that the gift vouchers cannot be utilised for the following products and services:

  • Personal Training
  • Membership Fees
  • Late Fees
  • Access Card
  • Early Termination
  • Drinks
  • Towel Purchase
  • Freeze/Suspension

Voucher Expiry: All vouchers are valid until 1st October 2024.

Monday to Friday • 6:30am – 7:00pm
Saturday • 7:00am – 2:00pm
Sunday • 9:00am – 12:00pm

Yes, we sure are. You will need to be at least 18 years old, a valid member of Norths Fitness and complete the 24 Hour Induction Form and watch the video, if you haven’t done so already.

Those on a trial and members on a Junior or Youth membership can only visit Norths Fitness during our staffed hours when our qualified and experienced staff are around to assist you. This condition is to ensure safety and wellbeing for everyone.

Unlock four weeks free by referring to a friend! To qualify, the person referring the friend needs to have been a Norths Fitness member for a minimum of three months. The offer will not be redeemable if the friend has been a Norths Fitness member within 90 days of their new membership start date. Both the new member and the current member referring must notify the Norths Fitness team within the first week of the new member’s contract start date to ensure eligibility. Only available on the Bendi Flexi, Commit To Get Fit & Family Membership types.

No, if you are on a trial you do not have 24/7 access.

We believe having qualified and experienced staff on the premises when a customer is trialling our facility is of the upmost importance. This ensures any questions you may have are addressed, any advice on exercises are answered, or unsafe exercise practices can be corrected.

No, all Junior (14 – 15 years) and Youth (16 – 17 years) do not have 24/7 access.

We believe having qualified and experienced staff on the premises is of the upmost importance for Junior and Youth members. This ensures any questions you may have are addressed, any advice on exercises are answered, or unsafe exercise practices can be corrected.

Glad you asked – check out our seven Golden Rules here!

Simple. Just book through the Norths Fitness app or in your Client Portal. Please view the Booking Rules here

Yes, parking is available in our multi-level car park – enter via Palmer Street.

Book a class as per usual in your client portal or through the app. Once the class is ready to start, select the class booking in “My Bookings” and click the “Join Live Streaming” link.

Yes, because life happens. All Direct Debit members are entitled to 8 weeks suspension time per calendar year at $0.36c/day ($5.05/fortnight) and 10 weeks on our PLUS Membership upgrade. Upfront memberships are not eligible for Freeze.

Easy. Fill out this form here and we’ll be in touch with you soon.

Yes, to join Norths Fitness you must join the Norths Collective. Club Membership is available from as little as $10/year.

No, although many of our clients do. We have mats available to use in both studios if you prefer to use ours or have forgotten your own.

Yes, we do. New secure lockers were installed in 2022.