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ASK AWAY

FREQUENTLY ASKED QUESTIONS

Got questions? We’re here to help. Here are answers to some common questions.

Redemption Criteria: To be eligible for this offer, you must be among the first 50 new members to sign up for any Commit To Get Fit, Family or 12 Month Upfront membership at Norths Fitness between Thursday 1st February 2024, 12:01am, and Thursday 29th February 2024, 11:59pm.

Promotion Details: Receive $100 club credit at Norths Fitness, redeemable for Body Composition Scan, Comprehensive Health Assessment, Personal Training, Squash Bookings, Towel Hire, and Visit Pass for a friend (one each).

PLEASE NOTE: This cannot be used on the following products and services: Membership Fees, Late fees, Access card, Early termination, Drinks, Towel purchase, Freeze/Suspension.

Validity: The voucher remains valid for 6 months from membership created date and can only be used for the services specified. It is non-transferable and cannot be exchanged for cash.

Contact Information: For all enquiries related to this promotion, please email fitness@norths.com.au.

Redemption Criteria: To be eligible for this offer, you must be among the first 100 new members to sign up for any Commit To Get Fit, Family or 12 Month Upfront membership at Norths Fitness between Monday 1st January 2024, 12:01am, and Sunday 31st January 2024, 11:59pm.

Promotion Details: Receive $150 club credit at Norths Fitness, redeemable for Body Composition Scan, Comprehensive Health Assessment, Personal Training, Squash Bookings, Towel Hire, and Visit Pass for a friend (one each).

PLEASE NOTE: This cannot be used on the following products and services: Membership Fees, Late fees, Access card, Early termination, Drinks, Towel purchase, Freeze/Suspension.

Validity: The voucher remains valid for 6 months from membership created date and can only be used for the services specified. It is non-transferable and cannot be exchanged for cash.

Contact Information: For all enquiries related to this promotion, please email fitness@norths.com.au.

Monday to Friday • 6:30am – 7:00pm
Saturday • 7:00am – 2:00pm
Sunday • 9:00am – 12:00pm

Yes, we sure are. You will need to be at least 18 years old, a valid member of Norths Fitness and complete the 24 Hour Induction Form and watch the video, if you haven’t done so already.

Those on a trial and members on a Junior or Youth membership can only visit Norths Fitness during our staffed hours when our qualified and experienced staff are around to assist you. This condition is to ensure safety and wellbeing for everyone.

No, if you are on a trial you do not have 24/7 access.

We believe having qualified and experienced staff on the premises when a customer is trialling our facility is of the upmost importance. This ensures any questions you may have are addressed, any advice on exercises are answered, or unsafe exercise practices can be corrected.

No, all Junior (14 – 15 years) and Youth (16 – 17 years) do not have 24/7 access.

We believe having qualified and experienced staff on the premises is of the upmost importance for Junior and Youth members. This ensures any questions you may have are addressed, any advice on exercises are answered, or unsafe exercise practices can be corrected.

Glad you asked – check out our seven Golden Rules here!

Simple. Just book through the Norths Fitness app or in your Client Portal. Please view the Booking Rules here

Yes, parking is available in our multi-level car park – enter via Palmer Street.

Book a class as per usual in your client portal or through the app. Once the class is ready to start, select the class booking in “My Bookings” and click the “Join Live Streaming” link.

Yes, because life happens. All members are entitled to 8 weeks suspension time per calendar year at $0.36c/day ($5.05/fortnight) on all memberships and 10 weeks on our PLUS Membership upgrade.

Easy. Fill out this form here and we’ll be in touch with you soon.

Yes, to join Norths Fitness you must join the Norths Collective. Club Membership is available from as little as $10/year.

Unlock four weeks free by referring to a friend! To qualify, the person referring the friend needs to have been a Norths Fitness member for a minimum of three months. The offer will not be redeemable if the friend has been a Norths Fitness member within 90 days of their new membership start date. Both the new member and the current member referring must notify the Norths Fitness team within the first week of the new member’s contract start date to ensure eligibility. Only available on the Bendi Flexi, Commit To Get Fit & Family Membership types.

No, although many of our clients do. We have mats available to use in both studios if you prefer to use ours or have forgotten your own.

Yes, we do. New secure lockers were installed in 2022.